Merchants Don't Leave Over Price — They Leave Over Silence
Ask any F-commerce seller why they switched courier: it is almost never two taka of delivery charge. It is not knowing where their parcels are, not knowing when they will be paid, and waiting on hold to find out. Every one of those questions is a phone call your staff answers dozens of times a day — and a reason for the merchant to try your competitor.
The Drix merchant panel gives each of your merchants their own dashboard: book parcels (one by one or in bulk), request pickups, watch deliveries move in real time, and see exactly what COD has been collected and what their next payout will be. Your support line goes quiet, and your merchants tell other sellers about the courier that "shows everything".
Drix Merchant Panel
A branded self-service portal for every merchant you serve.
- Self-Service Parcel Booking: Merchants create single or bulk parcels and request pickups without calling your office.
- Live Delivery Tracking: Merchants follow every order from pickup to doorstep — fewer "where is my parcel?" calls.
- COD Payout Statements: Each merchant sees collected COD, delivery charges, and their next payout at any moment.
- Return Management: Failed deliveries and returns are visible with reasons, so merchants can act before losses grow.
- Order History & Reports: Complete searchable history of every shipment a merchant ever sent with you.
Grow Merchant Volume Without Growing Headcount
Onboarding a new merchant in Drix takes minutes: create the account, set their rate, done. From that moment their bookings arrive digitally — correctly addressed, correctly priced — instead of as WhatsApp screenshots your staff re-type (and mistype). Merchants with online shops can push orders automatically through the Drix API.
Payout transparency does the retention work for you: the panel shows the same COD settlement figures your admin sees, so "when will I get my money?" becomes a question merchants answer themselves — usually with "tomorrow".
Merchant Panel — Common Questions
No. The merchant panel is part of your Drix deployment. You decide which merchants get accounts, and they use it free as your customers.
Yes. Drix provides APIs so merchants can push orders automatically from their e-commerce site instead of entering them manually.
Never. Each merchant account is isolated — they see only their own parcels, statements, and payout history.
Booking, tracking, and payout questions are the bulk of courier support calls. The panel answers all three self-serve, so your team handles exceptions instead of status requests.
Give Your Merchants a Reason to Stay
Book a demo and see the merchant experience your competitors aren't offering.
