Why Courier Companies in Bangladesh Lose Parcels
A parcel changes hands at least four times between a merchant in Dhaka and a customer in Rangpur: pickup rider, origin hub, transfer, delivery rider. When those handovers live in registers and phone calls, parcels silently disappear between steps — and you only find out when an angry merchant calls. Manual tracking does not fail loudly; it fails three days later.
Drix gives every parcel a single digital identity from booking to proof-of-delivery. Each scan, status change, and failed attempt is recorded with a timestamp and the person responsible, so your operations team sees problems while there is still time to fix them the same day. Merchants stop calling your hotline because the answer is already on their screen.
Drix Parcel Tracking
One timeline per parcel, visible to admin, branch, rider, merchant, and — through the public tracking page — the end customer.
- Live Status Timeline: Every parcel moves through booking, pickup, hub, out-for-delivery, and delivered — with a timestamped history you can audit.
- Customer Tracking Page: Share a tracking link so end customers check status themselves instead of calling your hotline.
- Bulk Status Updates: Scan or select hundreds of parcels at a hub and update them in one action.
- Exception Alerts: Failed attempts, returns, and stuck parcels surface immediately so your team fixes problems the same day.
- Multi-Branch Visibility: See parcels across every hub and district from one screen — no phone calls between branches.
From Booking to Doorstep, Nothing Falls Through
When a merchant books a parcel — from the merchant panel, an API call from their online shop, or your own staff — Drix creates the tracking record instantly. Pickup riders see the job in their app; hub staff scan parcels in and out; delivery riders record the outcome at the doorstep, including cash collected for COD orders. Every step feeds the same timeline your reports read from, so delivery success rates and pending-return counts are always current.
Failed delivery attempts get a reason — customer unreachable, address wrong, refused — and automatically enter your exception queue. That single habit typically cuts return rates, because most returns start as one unanswered phone call that nobody followed up. With Drix, someone owns every exception before the parcel rides back.
Parcel Tracking — Common Questions
Yes. Every parcel gets a public tracking link and ID. Customers see live status on your branded tracking page without creating an account.
Yes. Drix tracks parcels across every district in Bangladesh, including inter-city transfers between your hubs and last-mile delivery in rural zones.
Riders update status from the Drix rider app at each step — pickup, delivery, failed attempt, or return — and the timeline updates instantly for you and the merchant.
Yes. Our onboarding team migrates your running parcels and merchant list so you can switch without stopping operations.
See Every Parcel, Right Now
Book a live demo and watch a parcel travel from booking to doorstep inside Drix.
